Terms & Conditions

By using the Plantsplus website, you agree to the following terms of use. Plantsplus (www.plantsplus.co.uk), reserve the right, at any time, to modify, alter or update these terms of use.


Delivery charges are £4.99 per order, unless otherwise specified. Delivery takes approximately 7-10 working days from the date we receive your order and payment with an aim to dispatch orders within 4 days of ordering. Delivery may be made in one or more instalments using a variety of carriers. Delivery dates are approximate and no liability whatsoever is accepted in respect of late deliveries. Without prejudice to your statutory rights we accept no liability for any failure to ship products where this results from acts of God, civil commotion, riots, flood, drought, fire, legislation or other factors outside our control, or our decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that we take all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered. In such cases we will not process any payment or will immediately refund any payment made, in full.

Returns & Cancellation

All orders are accepted when your credit/charge/debit card is processed. We reserve the right, at any time prior to acceptance, to refuse any order or any part of an order, or to require further or better information to enable it to evaluate and/or process the order. All orders are processed as soon as possible.
 In the event that there is a pricing error on the website we will not be bound to honour any orders made at that price. Any offers we make are designed to be used independently, and are not available in conjunction with any other offer. These Terms and Conditions do not affect your statutory rights.
 All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to Plantsplus or its licencors. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with Plantsplus or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.
 Without prejudice to statutory rights afforded to purchasers of products, the information and materials contained in this site, including, without limitation, text, graphics, and links, are provided on an "as is" basis with no warranty, and in particular, Plantsplus does not represent or warrant that the information accessible via this site is accurate, complete or current, or that use of the site is free of risk of viruses or other damage. Price and availability information is subject to change without notice.
 This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). Plantsplus.co.uk is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions

Under the terms of The Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order for any reason within 14 working days, beginning the day after you receive your order. Should you wish to cancel your order, please give your notice of cancellation by emailing us and we will advise on how to proceed. The cost and arrangement of returning the goods will be your own responsibility unless otherwise specified. On cancellation of your order and receipt of your goods in reasonable condition, we will reimburse any sum you have paid within 30 days. Any postage costs or charge for the direct costs of recovering your order will be deducted from your refund. The order must be returned unopened in reasonable condition suitable for resale, and the cost of returning goods must be met by the customer, unless otherwise specified. On cancellation of your order and receipt of your goods in reasonable condition, we will reimburse any sum you have paid within 30 days, less any postage costs or charge for the direct costs of recovering your order if the cost of returning the goods has been met by Plantsplus. If your goods are defective, damaged or faulty in any way, you must inform Plantsplus within 48 hours of receipt by email to contact@plantsplus.co.uk. You will be entitled to a substitute item subject to availability, or a refund. The cost of returning faulty or damaged goods will be met by Plantsplus. Returned faulty goods must be packaged in suitable condition for transit. Every effort will be made to supply the hanging basket selection you require, but because Plantsplus provide natural products, we reserve the right to supply alternatives if your choice is not available.