Can I cancel my order?
If you wish to cancel your order, please contact us as soon as possible. If the order has not yet been dispatched we will cancel your order issue you a full refund. If we have already dispatched your order, please see below.
My order is damaged or faulty, what should I do?
In the unlikely event your goods are defective, damaged or faulty in any way, you need to contact us by email within 48 hours of receipt. We will provide you with a substitute item subject to availability, or a refund. The cost of returning faulty or damaged goods will be met by Plantsplus. Returned faulty goods must be packaged in suitable condition for transit.
Can I return my order?
Yes, under the terms of The Consumer Protection (Distance Selling) Regulations 2000, you have the right to cancel your order for any reason within 14 working days, beginning the day after you receive your order. Should you wish to cancel your order, please give your notice of cancellation by emailing us and we will advise on how to proceed. Your order must be returned to us in a reasonable condition suitable for resale. In the case of any sealed or packaged goods these need to be returned in their original condition. The cost and arrangement of returning the goods will be your own responsibility unless otherwise specified. On cancellation of your order and receipt of your goods in reasonable condition, we will reimburse any sum you have paid within 30 days. Any postage costs or charge for the direct costs of recovering your order will be deducted from your refund.