Customers should be made aware that the product is a self-assembly item and will be delivered in kit form. Instructions for assembly will be enclosed with the products. Delivery will either be 1 man, 2 man or Hiab/Forklift depending on product size and weight.
- Confirmation is required that the customer understands that the delivery to their property will be made to the nearest point that is adjacent to the roadway and clear of obstruction.
- Carriers will not move product around or through the property.
- Our carrier will contact the customer by telephone prior to delivery to confirm details and agree a suitable delivery date.
- All dates quoted for either delivery or contact are approximate. Rowlinson Garden Products will not accept any liability for any delay in delivery for any reason.
- Deliveries are made on Monday – Friday only (No weekend deliveries).
- Delivery times are between 8a.m. and 6p.m. No specific time of day can be given.
- Customers must be available to check and sign for the delivery except when Rowlinson Garden Products have received written confirmation from the customer that the item can be left without a signature.
The customer must be asked the following questions at point of purchase:
- Is the address on a made up (Tarmac) road?
- For large items that require hiab/forklift delivery is the road at least 2 lorry widths.
- There must be enough room for a 25ft 7.5t lorry (i.e. the size of a bin lorry or fire engine) to be unloaded.
- Can a lorry park within 6 metres (20 ft) of the property?
- Are there cars parked on both sides of the street and if so, would this cause problems for lorry access?
Rowlinson Garden Products will require the following information:
- Customer’s full name
- Delivery address
- Full postcode
- RGP product code
- Daytime telephone number
- Mobile telephone number (where possible)
If the delivery fails due to the criteria set above not being met, inaccurate customer details or the buyer fails to take delivery (except in circumstances where it is beyond the buyers reasonable control or it is the fault of Rowlinson Garden Products). Rowlinson Garden Products reserve the right to:
- Charge reasonable cost of storage and redelivery once the reason for the initial failure has been rectified.
Or resell the goods at market value and charge the original buyer any expenses occurred in the storage or reselling.
- Should the item resell at below the market value, any shortfall will be charged to the original buyer.